E-commerce and Internet Retail
E-commerce is the fastest growing sector in Indian economy. Given the rate of growth the key question is that will India completely leapfrog the modern retail developments for good and straightaway move to being a Internet Shopping country or eventually there will be an equilibrium between traditional, modern and Internet retail.
The signs are that equilibrium will be important because we hear more and more of Omni channel retail, where offline sellers want to sell online or enable shoppers through digital mediums and online portals expand by co-opting offline sellers through marketplace models.
Whatever the case, right now it is a wild ride and the exciting part is that this ride has a big component of Supply Chain and Logistics management linked to it.
The complexity comes from the fact that the number of SKUs is large, and the products are of varying shapes, sizes, and weights. As if this was not enough, there is high churn in these SKUs and also contribution at a category or sub-category level keeps changing. We see three big areas where we can support -
Fulfilment Centres and Material Handling
The fulfilment centre is an intense operation as the number of order lines are large, lines per order are small and depth per line typically 1-2 pieces. Given the context and rate of growth, solutions have to have a high degree of automation and ability to scale with flexibility. Solutions that work will also need to have a much lesser pay back periods as the operation may have changed dramatically after that period.
Similarly, the marketplace model and general delivery operations create additional challenges around pickup, unloading, sortation, and loading at rapid rate.
This is where Design capabilities, understanding of different solutions, and capability to deliver integrated programs can make a difference. And we see ThinkLink as the perfect partner for these needs.
Skill Development and Skilled Associates
The other big challenge for Internet Retail is that these multisite networks are growing at a rapid rate and thousands of people will be needed across the network. Therefore, there is a need for rapid freshskilling using a mix of Instructor Led, E-Leanring, and Video based programs with suitable pre and post assessment to ensure quality Operations. ThinkLink Learning has delivered such programs and has defined the overall skillset needs within the Industry and can help you hit the ground running. This could be to support Hub Management or Operations, Direct Operatives for picking and packing, and Delivery operations including Delivery Boys.